RETURNS AND REFUNDS
1. RETURNS POLICY
We have made every effort to display as accurately as possible the colors of our products that appear on LaDoubleJ.com. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any color will be completely accurate.
All items are quality controlled before they are dispatched to customers, but the most are a second – hand products. If you receive an item that is not in perfect condition please contact us immediately.
Items should be returned unused and with all LaDoubleJ garment tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused.
You will have to bear the cost of returning the goods.
Items should be returned in their original packaging (LaDoubleJ box) to ensure they are adequately protected in transit or your return may not be accepted if the box is damaged.
2. HOW TO RETURN AN ORDER
If you are a customer based in the EU, you have the right to cancel your order.
If for whatever reason you are unsatisfied with your purchase, please contact our customer service at firstname.lastname@example.org within 14 days of receiving your order. Our customer service will provide you a return number.
Your refund will be credited to the original payment method used for the purchase and will include shipping costs for faulty items within 30 days of receiving your notice of contract cancellation. If we do not receive the cancelled order, we will arrange to have it collected from you at your cost. Shipping costs will not be refunded for items returned using our free collection service.
You will be notified by email once your return has been received and processed.
Customers from outside the EU should fill in 5 copies of the Returns Proforma invoice with item descriptions and unit values. These forms are necessary for Customs clearance and will have to be handed into UPS.
We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. We also recommend that you use a secure, trackable means to return your order to us, and that you retain proof of sending, in case of a dispute.
All items must be returned in their original condition and from the country that the order was delivered to. We will refund the full value of your order,
ADDITIONAL RETURNS INFORMATION
We cannot accommodate exchanges at this time.
Send your return from the same Country in which you’ve placed your order. We will not be able to accept returns from different Countries.
Returns which do not respect the conditions above or with missing or incomplete Customs documentation will be refused and returned to the Shipper.
Your return package will be accepted within 7 working days from the delivery date at our warehouse.
3. RECEIVING A REFUND
After our warehouse has received your return and verified that all of the conditions have been met, you will be refund within 30 days.
Your refund will be credited to the original purchaser’s credit card or on the bank account you provided (in case you selected C.O.D. payment) and will include shipping costs for faulty items or for orders cancelled under the DSRs only. Shipping costs will not be refunded for items returned using our free collection service.
If your order has been sent to a destination within the EU, all sales taxes (VAT) will be refunded. Outside the EU, customs duties and sales taxes are non-refundable.
Please note credit card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.